Understanding the Dangers of Overserving Alcohol: A Guide for Bartenders and Servers

Be a Good Person

In the bustling atmosphere of bars and restaurants, bartenders and servers hold a unique responsibility. While providing excellent customer service is essential, recognizing the signs of overservice of alcohol is equally important. Throughout my Responsible Service of Alcohol classes, I urge everyone to be a good person, and I try to shed light on the secondary issues related to overservice, emphasizing the significant consequences it can have for both patrons and staff.

The Grim Reality of Overservice

Statistics show that 40% of all accidental deaths in the U.S. are linked to alcohol, highlighting the vital role staff play in preventing such tragedies. Overserved guests can face a multitude of secondary problems, including falls, a person may stumble and hit their head causing a closed head injury. People have fallen or jumped off of bridges. I had a dear friend of mine die of hypothermia after getting drunk and going for a walk. drowning, poisoning, and even suicide all happens. It becomes crucial for bartenders and servers to be vigilant about patrons who may be intoxicated. Simple scenarios like a guest becoming overly boisterous or struggling to maintain their balance can indicate a clear need for intervention. we also must recognize the need to ensure that the patron has a safe way home.

Recognizing Red Flags

Responding to Concerns

Every establishment that serves alcohol can potentially become a staging ground for harmful behaviors, particularly regarding issues such as domestic violence, sexual violence, and predatory actions. It's essential to know when flirting has crossed the line. Indicators such as a guest attempting to get another intoxicated or isolating someone from their friends should trigger immediate concern. Additionally, awareness of substances like date rape drugs is crucial. Training all staff to recognize these situations ensures a comprehensive safety net for patrons.

It’s important for bartenders and servers to trust their instincts and pay attention to potential threats. If you receive a request for help, take it seriously. Patron safety should never be a second thought. Offering assistance to someone who appears in distress can make a significant difference. Having established protocols in place for staff can help ensure everyone knows how to respond appropriately in such situations. By fostering a culture of vigilance and support within the workplace, staff can contribute to a safer environment for all.

Addressing the secondary problems associated with overservice of alcohol is a shared responsibility among bartenders and servers. By remaining alert and responsive, staff can help mitigate the risks associated with alcohol consumption, ultimately fostering a safer and more enjoyable environment for patrons.